Terms & Conditions - Disclaimer

Currency Exchange Rate

We require full payment on arrival. Please note that the actual total will be calculated by the hostel in its local currency, based on the currency exchange rate (if applicable) in effect at the time charging occurs.

Cancellation Policy

We require a 50% deposit to confirm and guarantee any reservation. The remaining balance must be paid at the check-in time.

Any cancellations with less than 72-hours notice prior to the check-in time will not receive deposit refunds.

Any request for a cancellation or modification must be submitted in writing. The same rules apply for both cancellations and modifications.

Any no-shows will be charged 100% of the reservation total after 24-hours from the check-in time if no notification is received by El Misti Hostels.

We recommend that all guests purchase traveler’s insurance to protect themselves from any unforeseen circumstances. In the case that you need to make an insurance claim, El Misti Hostels will help you in anyway possible including providing documentation, etc.

Cacelations for groups

*Cancelations for groups of 6 or more people must be made with at least a full 2 (two) week’s notice. In this case, the group may collect 100% of their deposit paid to El Misti (not including deposits made through 3rd party sites). Any cancellations made with insufficient notice will not have any portion of the deposit refunded.

Cacelations for Reveillon

*Cancelations for the New Years Package can only be made before Nov. 30th to be 100% refundable (not including deposits made through 3rd party sites). Any cancellations made after that date will not have deposits refunded.

Cacelations for groups

*Cancelations for the Carnaval Package can only be made up until Dec.31st, to be 100% refundable. Any cancellations made after that date will nothave deposits refunded.

Cacelations for Fifa world cup

*Cancelations for the Soccer World Cup 2014 (from June 10th until July 15th ) can only be made before 1/2/2014 and are 100% refundable (not including deposits made through 3rd party sites). Any cancellations made after that date will not have deposits refunded.

Over-bookings

For reservations guaranteed with a 50% deposit or more at time of booking, rooms are held until hostel check-out time the day following arrival. In the event more guests arrive than can be accommodated due to hostel overbooking or an unforeseen circumstance, and the hostel is unable to hold rooms consistent with booking room hold policy, the hostel will attempt to accommodate guests, at its expense, at a comparable hostel in the area for the oversold night(s), and will pay for transportation to that hostel.

Improvements

In our strive to improve and upgrade our facilities to satisfy all our guest, El Misti Hostel sometimes undergoes refurbishment work in some parts of the hostel. We do our best to ensure guests will not be affected by the renovations but please be aware of the latter possibility.